The following are reviews from past National Homes clients about their building experience.
Mr Dan Steel, Hamersley 2013
"Our pre-start experience today greatly exceeded our expectations"
Just wanted to send you a quick email to let you know about our National Homes experience so far, and as Brand Manager I feel you should be made aware of the following.
We have had a few very frustrating situations arise with Water Corp & City of Stirling, and these have been dealt with professionally, and as promptly as possible by everyone involved. Our pre-start experience today greatly exceeded our expectations, and has restored our faith in the industry. Emma & Kate were fantastic. We canned this build with another builder (halfway through pre-start) due to incompetence, lack of care and personal touch, and separation of accountability. To date this has not been an issue with your team. In my business word of mouth is absolutely paramount to our success, and yours also. This is how I initially came about National Homes, by recommendation of a mutual client. Based on our process so far, particularly today, this referral will be repeated for you. Please pass on my thanks and appreciation to all involved so far.
Bradley and Shayne Hill, Piara Waters 2012
"We are very happy with our National Home"
We were first drawn to National by their excellent home designs, excellent specification and flexibility to build for our own lifestyle. Our whole building process from choosing colours to getting our keys was excellent and we feel that the staff we dealt with truly understood our needs and helped in any way they could during the process. We are very happy with our National Home and would not hesitate to recommend them to others.
Paul Williams and Candice Jade Wright, Piara Waters 2012
"We were incredibly impressed with the level of customer service"
We were incredibly impressed with the level of customer service that we received during our build with National Homes. Your prestart and administration staff kept us informed and went above and beyond to provide us with help and information when we needed it. Our site supervisor was also lovely to deal with and very approachable, which is important for communication once the slab has been laid. We love our National Home, and appreciate the service that we received from your staff.
Scott Murray Morgan and Dawna Eleanor Price, 2012
"Professional and helpful"
National Homes stood out to us as the builder of choice due to their high level of quality inclusions, which all came standard with the home. We felt comfortable with our salesperson from the very beginning, she was very helpful but never for a moment pushy. The building process was smooth and we saw our home complete very quickly. All of our administration was dealt with in a professional and helpful manner and we were impressed with the level of service we receieved. This is the biggest investment that a person can make for their future, and I am proud to say that I used National Homes to build my new home.
Mr Kris Bremmber and Ms Louise Attard, Landsdale 2012
We are proud to say that National Homes provided us with great service throughout our whole building process. Our Sales Representative was very helpful and more than willing to do everything he could to assist us during the course of the build, right until we were given our keys. Our Pre-start was incredibly thorough and explained all of our options to us so we were comfortable with our choices, as well as sharing some tips of her own. The overall workmanship of our home is impeccable and we look forward to the future in our National Home.
Mr Craig Medley, Bayswater 2012
"We have enjoyed our experience"
We have enjoyed our experience building with National Homes. I would particularly like to highlight our Pre-start consultant, who was very helpful in all aspects of her role, aswell as providing us with some useful advice of her own. Thank you, National Homes.
Mr Michael Callaghan and Dawn Callaghan, Wannanup 2012
"Would not hesitate to build with them again"
National Homes has provided us with exceptional service, and a quality home that we are looking forward to enjoying for many years to come. Throughout the whole process, National Homes presented themselves as professional and customer service oriented, answering any questions that we had with ease and confidence. We were impressed by the quality inclusions that come as standard with National Homes and are very happy with the finished result. I have already been recommending the company to family and friends, and would not hesitate to build with them again. Thank you National Homes!
McPhilimey, Tapping 2012
"Everything went so smoothly"
We were so pleased we chose to build with National. Everything went so smoothly. Our supervisor was amazing. He was so efficient and onto everything right away, no matter how small the issue. The CCA was excellent. I phoned her so many times that I thought she would be tired of my calls but nothing was too much trouble for her to follow up. We looked forward to the fortnightly email updates with pictures. Our friends chose another builder and their experience was the complete opposite of ours. They signed up at the same time we did. We moved into our home in June and they have been told that their house will not be ready before Christmas. They liked National Homes but decided they were too expensive. The builder they chose was cheaper at the outset but now they are 6 months behind schedule, the extra rent has put them well over budget. We would certainly build with National again and have no hesitation in recommending them to anyone considering building.
Mr Neil Patrick and Ms Caryn Lisa Jones, Lathlain 2011
"Prompt service, and quality product"
We are very happy that we chose to build with National Homes. As a whole, the process was quick and easy, with open and consistent communication throughout the process. We felt comfortable with our decision from the moment we chose our builder, and we are very happy with the end result. I would definitely recommend National Homes for their prompt service, and quality product.
Lloyd, Burns Beach 2010
Everything ran smoothly and the standard of work completed is excellent. All tradesman were friendly and professional. We would consider building with National Homes again and would recommend National Homes to other people.
Papalia, Greenfields 2010
We were very happy with the building process and our finished home.
Cross and MacLeod, Tapping 2010
Workmanship and trades were good. Employees were polite and professional. We would recommend and build with National Homes again.
Wilkey and Kinnear, Southern River 2010
We were extremely happy with construction and our completed home.
Holland, Wannanup 2009
Thanks for everything over the past months, the construction of our house went very smoothly and we are grateful to have had updates throughout the process.
Mr David and Sue Williams, Baldivis 2006
We built our National Home 6 years ago and to this day we love it as much as the day we moved in. We based our plans on the Dalkeith standard design, and then changed elements of it to suit our lifestyle, ending up with a product that was created just for us. The sales process was simple and our consultant Patrick Dempsey was helpful at all times. The finished product was of exceptional quality and I am still very proud of my home. Even now, 6 yrs on we still get great comments from people on the quality and design of our home. I would not hesitate to recommend National Homes to friends and family and look forward to enjoying my home for many years to come.